Customereye

The Towel Shop

Home & Livingthetowelshop.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 32 days (about 190 per month). Busiest month: 57% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

59/100
Short observation window (32 days)
−5.3 vs. last month4.76 ★ average rating · 200 reviews
59/100 from 200 reviews over 2 months, moderate confidence. trend not shown: window under six months. one month holds 57% of the reviews.

Home & Living average: score 61.8, rating 4.33 stars, reply rate 46.2%, over 1,862 ranked companies · benchmark 21 Sept 2026

Score

59.4

Industry average 61.8

2.4 below average

Rating

4.76

Industry average 4.33

0.43 above average

Reply rate

Industry average 46.2%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#1001of 1862 ranked in Home & Living
Top 54% · Mid Pack
#1 (best)#1862 (worst)
#999Peer
#1000Peer
#1001This company
#1002Peer
#1003Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

92% of reviews positive, 8% negative

92%
positive
  • Positive92%
  • Neutral1%
  • Negative8%

Sentiment Balance

Covering September 2026 — 114 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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