Customereye

The Shutter Store

Home & Living • United Statestheshutterstore.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

55/100
+12.5 vs. last month4.84 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#316of 675
Top 47% · Upper Half
#1 (best)#675 (worst)
#314Peer
#315Peer
#316This company
#317Peer
#318Peer

Overall Customer Sentiment

Above Average

86% of reviews positive, 13% negative

86%
positive
  • Positive86%
  • Neutral2%
  • Negative13%

Sentiment Balance

Covering December 2024 — 12 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 8% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.2%
Customer Support
20.6%
Onboarding
15.4%
Product Quality
13.8%
Loyalty
6.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • •Built from a negative-review share of 17.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
92.2%
4★
3.7%
3★
2.0%
2★
0.7%
1★
1.5%

Based on 600 analyzed reviews. Sentiment is slipping: 93.5% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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