Customereye

The RealReal

Apparel & Fashion • United Statestherealreal.com

Review data last updated .

Based on public reviews and response behavior.

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1,210 reviews over 4,566 days (about 8.1 per month). Busiest month: 10% of reviews. Languages: en 96%, unknown 4%, es 0%.

Overall Score

50/100
−11.2 vs. last month2.80 ★ average rating · 1,210 reviews
50/100 from 1,210 reviews over 87 months, high confidence.

Apparel & Fashion average: score 63.1, rating 4.25 stars, reply rate 39.0%, over 1,888 ranked companies · benchmark 10 Oct 2026

Score

50.4

Industry average 63.1

12.8 below average

Rating

2.80

Industry average 4.25

1.45 below average

Reply rate

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Industry average 39.0%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#1564of 1888 ranked in Apparel & Fashion
Top 83% · Bottom Tierdown 92 from last month
#1 (best)#1888 (worst)
#1562Peer
#1563Peer
#1564This company
#1565Peer
#1566Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

45% of reviews positive, 54% negative

45%
positive
  • Positive45%
  • Neutral1%
  • Negative54%

Sentiment Balance

Covering September 2026 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
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Product Quality
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Pricing
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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