Customereye

The RealReal

Apparel & Fashion • United Statestherealreal.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

47/100
+24.7 vs. last month2.70 ★ average rating · 964 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#244of 330
Top 74% · Mid Pack
#1 (best)#330 (worst)
#242Peer
#243Peer
#244This company
#245Peer
#246Peer

Overall Customer Sentiment

Mid Pack

43% of reviews positive, 56% negative

43%
positive
  • Positive43%
  • Neutral1%
  • Negative56%

Sentiment Balance

Covering August 2026 — 108 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 27% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 927 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
16.2%
Loyalty
15.6%
Pricing
14.5%
Delivery Shipping
13.4%
Customer Support
10.6%

Most feedback concerns Product Quality.

The most common complaint theme is Product Quality, making up 16.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100
62/100
signal score
  • Built from a negative-review share of 56.0% across this company's analyzed reviews.
  • 8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.7avg rating
5
32.1%
4
5.4%
3
6.8%
2
11.9%
1
43.8%

Based on 964 analyzed reviews. Sentiment is improving: 67.8% of reviews in the last three months were positive, compared with 28.3% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis