Based on public reviews and response behavior.
200 reviews over 122 days (about 50 per month). Busiest month: 32% of reviews. Languages: en 97%, es 2%, de 1%.
Beauty & Wellness average: score 65.4, rating 4.28 stars, reply rate 40.6%, over 1,840 ranked companies · benchmark 30 Oct 2026
Score
67.2
Industry average 65.4
1.8 above average
Rating
4.04
Industry average 4.28
0.24 below average
Reply rate
—
Industry average 40.6%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
61% of reviews positive, 38% negative
Covering October 2026 — 40 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 33% negative and 0% neutral.
Based on 5 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,840 ranked companies in Beauty & Wellness (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.159 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Onboarding" is the strongest recurring theme in the reviews: 59 mentions with a sentiment score of 80.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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