Based on public reviews and response behavior.
200 reviews over 19 days (about 320 per month). Busiest month: 92% of reviews — one month dominates this sample. Languages: en 100%.
Beauty & Wellness average: score 64.6, rating 4.22 stars, reply rate 38.6%, over 2,562 ranked companies · benchmark 22 Oct 2026
Score
72.7
Industry average 64.6
8.1 above average
Rating
4.25
Industry average 4.22
0.03 above average
Reply rate
—
Industry average 38.6%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
85% of reviews positive, 15% negative
Covering September 2026 — 183 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 15% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,562 ranked companies in Beauty & Wellness (benchmark 22 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 91% of reviews against an industry average of 39%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 129 mentions with a sentiment score of 81.40/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
