Customereye

The Lubricant Store

Auto Parts & Accessories • United Statesthelubricantstore.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

44/100
4.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#123of 148
Top 83% · Bottom Tier
#1 (best)#148 (worst)
#121Peer
#122Peer
#123This company
#124Peer
#125Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 35% negative

63%
positive
  • Positive63%
  • Neutral2%
  • Negative35%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.3%
Response Speed
18.1%
Pricing
11.3%
Product Quality
10.9%
Customer Support
9.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • Built from a negative-review share of 39.7% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
79.2%
4
7.7%
3
3.7%
2
2.7%
1
6.8%

Based on 600 analyzed reviews. Sentiment is improving: 90.0% of reviews in the last three months were positive, compared with 72.7% in the three months before that.

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