Customereye

TheInsoleStore

Beauty & Wellness • United Statestheinsolestore.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

70/100
+10.7 vs. last month4.71 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#57of 351
Top 16% · Top Tier
#1 (best)#351 (worst)
#55Peer
#56Peer
#57This company
#58Peer
#59Peer

Overall Customer Sentiment

Category Leader

76% of reviews positive, 21% negative

76%
positive
  • Positive76%
  • Neutral3%
  • Negative21%

Sentiment Balance

Covering September 2021 — 24 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 13% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 991 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.2%
Product Quality
16.4%
Customer Support
14.6%
Response Speed
12.5%
Loyalty
11.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • •Built from a negative-review share of 21.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
85.7%
4★
7.0%
3★
2.9%
2★
1.9%
1★
2.5%

Based on 1,000 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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