Customereye

Naturalistic Products

Beauty & Wellness • United Kingdomwww.naturalisticproducts.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
−16.9 vs. last month4.68 ★ average rating · 603 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#232of 351
Top 66% · Mid Pack
#1 (best)#351 (worst)
#230Peer
#231Peer
#232This company
#233Peer
#234Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 16% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative16%

Sentiment Balance

Covering October 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 601 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.7%
Response Speed
17.8%
Product Quality
16.3%
Loyalty
12.8%
Customer Support
11.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • Built from a negative-review share of 16.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
84.6%
4
9.3%
3
0.5%
2
0.8%
1
4.8%

Based on 603 analyzed reviews. Sentiment is slipping: 88.5% of reviews in the last three months were positive, compared with 98.1% in the three months before that.

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