Based on public reviews and response behavior.
1,987 reviews over 147 days (about 411 per month). Busiest month: 38% of reviews. Languages: en 95%, unknown 5%, af 0%.
Pet Products & Supplies average: score 65.0, rating 4.38 stars, reply rate 37.2%, over 833 ranked companies · benchmark 30 Oct 2026
Score
70.0
Industry average 65.0
5.0 above average
Rating
4.39
Industry average 4.38
in line with average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 19% negative
Covering July 2026 — 258 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 18% negative and 2% neutral.
Based on 6 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 1,987 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 833 ranked companies in Pet Products & Supplies (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 92% of reviews against an industry average of 37%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 650 mentions with a sentiment score of 76.45/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
