Customereye

The Gold Gods

General Retail & Marketplaces • United Statesthegoldgods.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
−25.0 vs. last month3.96 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#144of 359
Top 40% · Upper Half
#1 (best)#359 (worst)
#142Peer
#143Peer
#144This company
#145Peer
#146Peer

Overall Customer Sentiment

Above Average

68% of reviews positive, 31% negative

68%
positive
  • Positive68%
  • Neutral1%
  • Negative31%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
18.9%
Product Quality
18.7%
Customer Support
14.5%
Loyalty
12.8%
Response Speed
11.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 6.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 36.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5
66.5%
4
6.8%
3
3.2%
2
3.0%
1
20.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 76.5% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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