Customereye

First Mile

Home Services • United Kingdomthefirstmile.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

52/100
+14.3 vs. last month4.60 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#47of 92
Top 51% · Mid Pack
#1 (best)#92 (worst)
#45Peer
#46Peer
#47This company
#48Peer
#49Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering November 2024 — 11 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
31.4%
Response Speed
15.4%
Product Quality
13.2%
Problem Resolution
10.5%
Loyalty
9.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • •Built from a negative-review share of 18.1% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
86.7%
4★
3.3%
3★
0.8%
2★
1.2%
1★
8.0%

Based on 601 analyzed reviews. Sentiment is slipping: 79.2% of reviews in the last three months were positive, compared with 87.3% in the three months before that.

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