Based on public reviews and response behavior.
100 reviews over 11 days (about 277 per month). Busiest month: 59% of reviews — one month dominates this sample. Languages: en 89%, unknown 11%.
Professional Certification & Skills average: score 70.7, rating 4.57 stars, reply rate 41.7%, over 1,318 ranked companies · benchmark 22 Oct 2026
Score
69.1
Industry average 70.7
1.6 below average
Rating
4.63
Industry average 4.57
0.06 above average
Reply rate
—
Industry average 41.7%
not measured
Among ranked Professional Certification & Skills companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 20% negative
Covering August 2026 — 41 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 20% negative and 5% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
The proctoring system is the single most cited source of 1-star reviews. CE Shop should renegotiate SLA terms with third-party proctors to guarantee minimum scheduling availability windows, establish a dedicated escalation line for proctoring failures, and publish clear compatibility requirements pre-purchase.
Commission systematic audits of course content for high-complaint states including PA, NM, GA, FL, NJ, and AL, cross-referencing materials against current state exam blueprints. Establish a quarterly review cycle with state-licensed subject matter experts.
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