Customereye

The Car Group

Automotive & Mobilitythecargroup.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 553 days (about 5.5 per month). Busiest month: 33% of reviews. Languages: en 100%.

Overall Score

53/100
−48.7 vs. last month3.53 ★ average rating · 100 reviews
53/100 from 100 reviews over 5 months, moderate confidence.

Automotive & Mobility average: score 62.0, rating 4.26 stars, reply rate 41.3%, over 1,573 ranked companies · benchmark 6 Oct 2026

Score

53.0

Industry average 62.0

9.0 below average

Rating

3.53

Industry average 4.26

0.73 below average

Reply rate

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Industry average 41.3%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#1147of 1573 ranked in Automotive & Mobility
Top 73% · Mid Pack
#1 (best)#1573 (worst)
#1145Peer
#1146Peer
#1147This company
#1148Peer
#1149Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

67% of reviews positive, 33% negative

67%
positive
  • Positive67%
  • Neutral0%
  • Negative33%

Sentiment Balance

Covering November 2024 — 11 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 27% of reviews in this period, with 73% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Product Quality
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Problem Resolution
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Pricing
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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