Based on public reviews and response behavior.
200 reviews over 12 days (about 507 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 100%.
Home Services average: score 70.9, rating 4.63 stars, reply rate 44.4%, over 2,068 ranked companies · benchmark 23 Oct 2026
Score
55.2
Industry average 70.9
15.7 below average
Rating
4.21
Industry average 4.63
0.42 below average
Reply rate
—
Industry average 44.4%
not measured
Among ranked Home Services companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 24% negative
Covering September 2026 — 200 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 24% negative and 1% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,068 ranked companies in Home Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.157 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 55.2 sits in the bottom quarter of about 2,100 ranked Home Services companies (25th percentile: 62, median: 73). The weakest topic and the reply rate are the two levers that move this score fastest.
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