Customereye

Suzie's CBD Treats

Veterinary & Pet Services • United Statessuziespettreats.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

75/100
+2.3 vs. last month4.90 ★ average rating · 815 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#7of 92
Top 8% · Top Tier
#1 (best)#92 (worst)
#5Peer
#6Peer
#7This company
#8Peer
#9Peer

Overall Customer Sentiment

Category Leader

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering June 2021 — 34 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 800 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.2%
Product Quality
20.0%
Loyalty
16.4%
Delivery Shipping
14.9%
Response Speed
12.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100
27/100
signal score
  • Built from a negative-review share of 12.1% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
94.8%
4
2.8%
3
1.0%
2
0.5%
1
0.9%

Based on 815 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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