Study 365

Professional Certification & Skills • United Kingdomstudy365.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−19.8 vs. last month4.30 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#197of 281

Top 70% · Mid Pack

#1 (best)#281 (worst)

#195Peer

#196Peer

#197This company

#198Peer

#199Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%

positive

Positive83%
Neutral0%
Negative16%

Sentiment Balance

Covering November 2024 — 28 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.9%

Product Quality

15.9%

Loyalty

13.4%

Onboarding

9.0%

Response Speed

8.4%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 8.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100

13/100

signal score

•Built from a negative-review share of 21.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

78.2%

4★

5.0%

3★

1.2%

2★

0.5%

1★

15.2%

Based on 600 analyzed reviews. Sentiment is improving: 85.7% of reviews in the last three months were positive, compared with 79.6% in the three months before that.

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