Course Hero

Professional Certification & Skills • United Statescoursehero.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

−67.7 vs. last month3.15 ★ average rating · 748 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#167of 281

Top 59% · Mid Pack

#1 (best)#281 (worst)

#165Peer

#166Peer

#167This company

#168Peer

#169Peer

Overall Customer Sentiment

Mid Pack

51% of reviews positive, 48% negative

51%

positive

Positive51%
Neutral1%
Negative48%

Sentiment Balance

Covering May 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 67% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 686 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.8%

Pricing

17.5%

Product Quality

12.4%

Loyalty

10.3%

Communication

8.6%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH83/100

83/100

signal score

•Built from a negative-review share of 48.3% across this company's analyzed reviews.
•21 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

50.5%

4★

2.4%

3★

1.7%

2★

1.9%

1★

43.4%

Based on 748 analyzed reviews. Sentiment is slipping: 28.6% of reviews in the last three months were positive, compared with 93.8% in the three months before that.

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