Based on public reviews and response behavior.
200 reviews over 11 days (about 553 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 100%.
General Retail & Marketplaces average: score 64.6, rating 4.29 stars, reply rate 36.9%, over 2,402 ranked companies · benchmark 30 Oct 2026
Score
64.6
Industry average 64.6
in line with average
Rating
4.23
Industry average 4.29
0.06 below average
Reply rate
—
Industry average 36.9%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
78% of reviews positive, 20% negative
Covering October 2026 — 200 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 20% negative and 2% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,402 ranked companies in General Retail & Marketplaces (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 72% of reviews against an industry average of 37%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 95 mentions with a sentiment score of 74.10/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
