Based on public reviews and response behavior.
600 reviews over 249 days (about 73 per month). Busiest month: 14% of reviews.
Food & Beverage average: score 61.8, rating 4.22 stars, reply rate 32.8%, over 2,959 ranked companies · benchmark 14 Oct 2026
Score
50.9
Industry average 61.8
10.9 below average
Rating
4.86
Industry average 4.22
0.64 above average
Reply rate
—
Industry average 32.8%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 18% negative
Covering November 2024 — 71 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 18% negative and 3% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,959 ranked companies in Food & Beverage (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.223 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.374). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
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