Customereye

Store Sony

Tech & Electronics • United Statesstore.sony.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 626 days (about 4.9 per month). Busiest month: 11% of reviews. Languages: en 57%, it 22%, de 8%.

Overall Score

29/100
+33.3 vs. last month1.22 ★ average rating · 100 reviews
29/100 from 100 reviews over 16 months, moderate confidence.

Tech & Electronics average: score 61.1, rating 4.25 stars, reply rate 29.4%, over 821 ranked companies · benchmark 30 Oct 2026

Score

28.6

Industry average 61.1

32.5 below average

Rating

1.22

Industry average 4.25

3.03 below average

Reply rate

—

Industry average 29.4%

not measured

Competitive Performance Rank

Among ranked Tech & Electronics companies

#796of 821 ranked in Tech & Electronics
Top 97% · Bottom Tierup 17 from last month
#1 (best)#821 (worst)
#794Peer
#795Peer
#796This company
#797Peer
#798Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

16% of reviews positive, 84% negative

16%
positive
  • Positive16%
  • Neutral0%
  • Negative84%

Sentiment Balance

Covering July 2026 — 9 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Communication
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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