SteamLevelUp

Gaming & Esports • United Statessteamlevelup.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

+5.7 vs. last month4.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#187of 259

Top 72% · Mid Pack

#1 (best)#259 (worst)

#185Peer

#186Peer

#187This company

#188Peer

#189Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 26% negative

73%

positive

Positive73%
Neutral2%
Negative26%

Sentiment Balance

Covering September 2024 — 42 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

25.0%

Customer Support

16.7%

Onboarding

16.3%

Product Quality

11.5%

Pricing

10.3%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100

43/100

signal score

•Built from a negative-review share of 43.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

91.7%

4★

5.2%

3★

2.2%

2★

0.7%

1★

0.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.4% of reviews in the last three months were positive, compared with 99.0% in the three months before that.

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