Customereye

Stannah Stairlifts USA

Healthcare & Medical • United Statesstannah-stairlifts.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

52/100
+12.3 vs. last month4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#356of 615
Top 58% · Mid Pack
#1 (best)#615 (worst)
#354Peer
#355Peer
#356This company
#357Peer
#358Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering September 2024 — 13 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 576 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.8%
Customer Support
18.9%
Loyalty
13.4%
Response Speed
9.4%
Problem Resolution
9.4%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • •Built from a negative-review share of 21.0% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
85.0%
4★
6.7%
3★
2.3%
2★
2.3%
1★
3.7%

Based on 600 analyzed reviews. Sentiment is slipping: 89.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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