Customereye

Spot & Tango

Pet Products & Supplies • United Statesspotandtango.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

66/100
+5.1 vs. last month4.66 ★ average rating · 1,998 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#66of 263
Top 25% · Upper Half
#1 (best)#263 (worst)
#64Peer
#65Peer
#66This company
#67Peer
#68Peer

Overall Customer Sentiment

Above Average

86% of reviews positive, 13% negative

86%
positive
  • Positive86%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering July 2026 — 19 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 5% negative and 16% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,996 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing
15.2%
Delivery Shipping
14.5%
Product Quality
14.3%
Loyalty
13.8%
Customer Support
11.6%

Most feedback concerns Pricing.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • Built from a negative-review share of 12.6% across this company's analyzed reviews.
  • 9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
86.6%
4
4.7%
3
2.0%
2
1.2%
1
5.6%

Based on 1,998 analyzed reviews. Sentiment is improving: 93.4% of reviews in the last three months were positive, compared with 80.2% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis