Customereye

Spa World Limited

Home & Livingspaworld.co.nz

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,959 days (about 1.6 per month). Busiest month: 6% of reviews. Languages: en 100%.

Overall Score

60/100
4.61 ★ average rating · 100 reviews
60/100 from 100 reviews over 17 months, moderate confidence.

Home & Living average: score 68.6, rating 4.49 stars, reply rate 44.2%, over 6,704 ranked companies · benchmark 25 Oct 2026

Score

60.2

Industry average 68.6

8.4 below average

Rating

4.61

Industry average 4.49

0.12 above average

Reply rate

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Industry average 44.2%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#4784of 6704 ranked in Home & Living
Top 71% · Mid Pack
#1 (best)#6704 (worst)
#4782Peer
#4783Peer
#4784This company
#4785Peer
#4786Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

93% of reviews positive, 7% negative

93%
positive
  • Positive93%
  • Neutral0%
  • Negative7%

Sentiment Balance

Covering June 2025 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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