Customereye

Spainrail

Travel & Hospitalityspainrail.com

Review data last updated .

Based on public reviews and response behavior.

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195 reviews over 224 days (about 27 per month). Busiest month: 47% of reviews. Languages: en 67%, es 16%, fr 9%.

Overall Score

62/100
Short observation window (224 days)
+0.5 vs. last month4.62 ★ average rating · 195 reviews
62/100 from 195 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026

Score

62.1

Industry average 61.2

0.9 above average

Rating

4.62

Industry average 3.92

0.70 above average

Reply rate

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Industry average 39.4%

not measured

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#512of 974 ranked in Travel & Hospitality
Top 53% · Mid Packdown 1 from last month
#1 (best)#974 (worst)
#510Peer
#511Peer
#512This company
#513Peer
#514Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering February 2026 — 26 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 15% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Onboarding
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Response Speed
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Product Quality
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Loyalty
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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