Customereye

Sound Affects

Hobbies & Arts • United Kingdomsoundaffects.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

58/100
+20.0 vs. last month4.90 ★ average rating · 160 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#205of 467
Top 44% · Upper Half
#1 (best)#467 (worst)
#203Peer
#204Peer
#205This company
#206Peer
#207Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 8% negative

91%
positive
  • Positive91%
  • Neutral1%
  • Negative8%

Sentiment Balance

Covering March 2016 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 159 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2016.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
19.2%
Delivery Shipping
18.6%
Loyalty
15.7%
Product Quality
14.8%
Response Speed
10.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW8/100
8/100
signal score
  • Built from a negative-review share of 8.1% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
95.0%
4
2.5%
3
0.6%
2
1.3%
1
0.6%

Based on 160 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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