Graham Russell Drums

Hobbies & Arts • United Kingdomwww.grahamrusselldrums.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

−14.1 vs. last month4.95 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#245of 467

Top 52% · Mid Pack

#1 (best)#467 (worst)

#243Peer

#244Peer

#245This company

#246Peer

#247Peer

Overall Customer Sentiment

Mid Pack

88% of reviews positive, 11% negative

88%

positive

Positive88%
Neutral2%
Negative11%

Sentiment Balance

Covering December 2024 — 25 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 20% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.4%

Product Quality

18.7%

Delivery Shipping

18.0%

Response Speed

13.4%

Loyalty

12.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100

22/100

signal score

•Built from a negative-review share of 19.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating

5★

96.3%

4★

2.7%

3★

0.5%

2★

0.2%

1★

0.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.3% of reviews in the last three months were positive, compared with 99.2% in the three months before that.

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