Customereye

Sophos

Software & Web Servicessophos.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

58 reviews over 2,604 days (about 0.7 per month). Busiest month: 3% of reviews. Languages: en 97%, de 2%, nl 2%.

Overall Score

32/100
Short observation window (2604 days)
1.67 ★ average rating · 58 reviews
32/100 from 58 reviews, limited confidence. trend not shown: window under six months.

Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026

Score

32.1

Industry average 61.8

29.7 below average

Rating

1.67

Industry average 4.15

2.48 below average

Reply rate

—

Industry average 34.4%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2992of 3146 ranked in Software & Web Services
Top 95% · Bottom Tier
#1 (best)#3146 (worst)
#2990Peer
#2991Peer
#2992This company
#2993Peer
#2994Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

43% of reviews positive, 57% negative

43%
positive
  • Positive43%
  • Neutral0%
  • Negative57%

Sentiment Trend Over Time

Reviews (Count)

Based on 0 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Problem Resolution
Hidden
Onboarding
Hidden
HiddenHidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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