Customereye

Sonno

Home & Livingsonno.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

200 reviews over 11 days (about 553 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

55/100
Short observation window (11 days)
4.78 ★ average rating · 200 reviews
55/100 from 200 reviews over 1 months, moderate confidence. trend not shown: window under six months. one month holds 100% of the reviews.

Home & Living average: score 66.7, rating 4.46 stars, reply rate 46.5%, over 4,428 ranked companies · benchmark 11 Oct 2026

Score

54.8

Industry average 66.7

11.9 below average

Rating

4.78

Industry average 4.46

0.32 above average

Reply rate

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Industry average 46.5%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#3527of 4428 ranked in Home & Living
Top 80% · Bottom Tier
#1 (best)#4428 (worst)
#3525Peer
#3526Peer
#3527This company
#3528Peer
#3529Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

85% of reviews positive, 13% negative

85%
positive
  • Positive85%
  • Neutral3%
  • Negative13%

Sentiment Balance

Covering September 2026 — 200 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 13% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 1 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
Hidden
Delivery Shipping
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Problem Resolution
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Pricing
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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