General Retail & Marketplaces • United Kingdomsneakersfromtom.com
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 1,853 days (about 9.9 per month). Busiest month: 8% of reviews.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 23 Oct 2026
Score
55.4
Industry average 64.8
9.4 below average
Rating
4.88
Industry average 4.32
0.56 above average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
87% of reviews positive, 12% negative
Covering September 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,027 ranked companies in General Retail & Marketplaces (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 13% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 416 mentions with a sentiment score of 85.25/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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