General Retail & Marketplaces • United Stateswww.charleskeith.com
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 88 days (about 208 per month). Busiest month: 36% of reviews.
General Retail & Marketplaces average: score 61.8, rating 4.18 stars, reply rate 35.2%, over 2,520 ranked companies · benchmark 9 Oct 2026
Score
43.8
Industry average 61.8
18.0 below average
Rating
3.74
Industry average 4.18
0.44 below average
Reply rate
—
Industry average 35.2%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 35% negative
Covering October 2024 — 184 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 45% negative and 2% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,520 ranked companies in General Retail & Marketplaces (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.175). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 43.8 sits in the bottom quarter of about 2,500 ranked General Retail & Marketplaces companies (25th percentile: 52, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
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