Based on public reviews and response behavior.
Among fully-analyzed Professional Services companies
80% of reviews positive, 19% negative
Covering September 2024 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
The most common complaint theme is Delivery Shipping, making up 19.4% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is holding steady: 23.5% of reviews in the last three months were positive, compared with 23.1% in the three months before that.
