Based on public reviews and response behavior.
600 reviews over 297 days (about 61 per month). Busiest month: 79% of reviews — one month dominates this sample.
Beauty & Wellness average: score 66.1, rating 4.34 stars, reply rate 39.5%, over 2,432 ranked companies · benchmark 23 Oct 2026
Score
53.6
Industry average 66.1
12.5 below average
Rating
4.27
Industry average 4.34
0.07 below average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 15% negative
Covering August 2024 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Immediately create a clearly publicized, dedicated refund and dispute resolution portal or hotline for affected customers. Provide step-by-step guidance on filing credit card chargebacks, bankruptcy claims, and accessing the bankruptcy estate.
Immediately audit and disable any automated response templates that are mismatched to review content, such as thanking customers who report financial fraud. Assign a trained customer relations team to respond to all 1-star and 2-star reviews within 48 hours with empathetic, specific, and actionable replies that acknowledge the bankruptcy situation and direct customers to resolution resources.
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