SmartWings

Home & Living • United Statessmartwingshome.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

69/100

+10.6 vs. last month4.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#63of 675

Top 9% · Top Tier

#1 (best)#675 (worst)

#61Peer

#62Peer

#63This company

#64Peer

#65Peer

Overall Customer Sentiment

Category Leader

83% of reviews positive, 16% negative

83%

positive

Positive83%
Neutral1%
Negative16%

Sentiment Balance

Covering December 2024 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

20.1%

Onboarding

17.2%

Delivery Shipping

16.4%

Customer Support

12.2%

Response Speed

9.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 19.0% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

79.8%

4★

10.0%

3★

4.5%

2★

1.8%

1★

3.8%

Based on 600 analyzed reviews. Sentiment is slipping: 86.6% of reviews in the last three months were positive, compared with 97.3% in the three months before that.

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