Energy & Utilities • United Kingdomsmartestenergy.com
Review data last updated .
Based on public reviews and response behavior.
113 reviews over 20 days (about 172 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 98%, unknown 2%.
Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026
Score
68.2
Industry average 66.1
2.1 above average
Rating
4.06
Industry average 4.23
0.17 below average
Reply rate
—
Industry average 51.2%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 24% negative
Covering August 2026 — 113 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 24% negative and 3% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 113 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 504 ranked companies in Energy & Utilities (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 99% of reviews against an industry average of 51%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 82 mentions with a sentiment score of 76.90/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
