Effective Home

Energy & Utilities • United Kingdomeffectivehome.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

71/100

+12.0 vs. last month4.56 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#3of 36

Top 8% · Top Tier

#1 (best)#36 (worst)

#1Peer

#2Peer

#3This company

#4Peer

#5Peer

Overall Customer Sentiment

Category Leader

87% of reviews positive, 13% negative

87%

positive

Positive87%
Neutral1%
Negative13%

Sentiment Balance

Covering November 2024 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.5%

Product Quality

15.7%

Loyalty

11.3%

Response Speed

10.7%

Communication

10.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW12/100

12/100

signal score

•Built from a negative-review share of 21.7% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

82.5%

4★

7.5%

3★

1.5%

2★

0.8%

1★

7.7%

Based on 600 analyzed reviews. Sentiment is improving: 95.5% of reviews in the last three months were positive, compared with 87.9% in the three months before that.

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