Customereye

Smallwood Home

Home & Living • United Statessmallwoodhome.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

54/100
−2.1 vs. last month4.57 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#352of 675
Top 52% · Mid Pack
#1 (best)#675 (worst)
#350Peer
#351Peer
#352This company
#353Peer
#354Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering December 2024 — 89 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 21% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.0%
Delivery Shipping
16.7%
Product Quality
15.5%
Response Speed
12.5%
Loyalty
11.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • •Built from a negative-review share of 16.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
86.5%
4★
2.3%
3★
0.7%
2★
2.5%
1★
8.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 88.2% of reviews in the last three months were positive, compared with 83.8% in the three months before that.

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