Customereye

SlrHut

Tech & Electronics • United Kingdomslrhut.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

63/100
+18.3 vs. last month4.17 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#25of 127
Top 20% · Top Tier
#1 (best)#127 (worst)
#23Peer
#24Peer
#25This company
#26Peer
#27Peer

Overall Customer Sentiment

Category Leader

72% of reviews positive, 27% negative

72%
positive
  • Positive72%
  • Neutral1%
  • Negative27%

Sentiment Balance

Covering November 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 10% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.8%
Customer Support
13.6%
Pricing
13.1%
Product Quality
12.3%
Loyalty
11.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 7.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100
27/100
signal score
  • Built from a negative-review share of 27.3% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
71.3%
4
6.7%
3
4.3%
2
3.3%
1
14.3%

Based on 600 analyzed reviews. Sentiment is improving: 87.0% of reviews in the last three months were positive, compared with 78.0% in the three months before that.

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