Customereye

Skargards Hot Tubs

Home & Livingskargards.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

58/100
+66.7 vs. last month4.81 ★ average rating · 167 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#227of 675
Top 34% · Upper Half
#1 (best)#675 (worst)
#225Peer
#226Peer
#227This company
#228Peer
#229Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 10% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering May 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 103 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.6%
Customer Support
17.5%
Delivery Shipping
15.4%
Loyalty
11.4%
Onboarding
10.3%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW9/100
9/100
signal score
  • Built from a negative-review share of 9.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.6%
4
3.0%
3
2.4%
2
0.6%
1
2.4%

Based on 167 analyzed reviews. Sentiment is holding steady: 83.3% of reviews in the last three months were positive, compared with 87.5% in the three months before that.

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