SiteGround UK

Software & Web Services • United Kingdomsiteground.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

+16.1 vs. last month4.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#153of 363

Top 42% · Upper Half

#1 (best)#363 (worst)

#151Peer

#152Peer

#153This company

#154Peer

#155Peer

Overall Customer Sentiment

Above Average

84% of reviews positive, 13% negative

84%

positive

Positive84%
Neutral2%
Negative13%

Sentiment Balance

Covering November 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

30.7%

Problem Resolution

14.8%

Response Speed

14.2%

Product Quality

13.3%

Loyalty

12.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 24.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

95.2%

4★

1.0%

3★

1.0%

2★

0.8%

1★

2.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.9% of reviews in the last three months were positive, compared with 98.7% in the three months before that.

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