Customereye

Chatbase

Software & Web Serviceschatbase.co

Review data last updated .

Based on public reviews and response behavior.

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58 reviews over 548 days (about 3.2 per month). Busiest month: 17% of reviews. Languages: en 93%, es 3%, de 2%.

Overall Score

73/100
+30.0 vs. last month3.84 ★ average rating · 58 reviews
73/100 from 58 reviews over 8 months, limited confidence.

Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,145 ranked companies · benchmark 24 Oct 2026

Score

72.9

Industry average 61.8

11.1 above average

Rating

3.84

Industry average 4.15

0.31 below average

Reply rate

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Industry average 34.4%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#826of 3145 ranked in Software & Web Services
Top 26% · Upper Halfup 547 from last month
#1 (best)#3145 (worst)
#824Peer
#825Peer
#826This company
#827Peer
#828Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

71% of reviews positive, 28% negative

71%
positive
  • Positive71%
  • Neutral2%
  • Negative28%

Sentiment Balance

Covering October 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Response Speed
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Problem Resolution
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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