Customereye

SimpleTire

Auto Parts & Accessories • United Statessimpletire.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
+2.3 vs. last month3.99 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#113of 148
Top 76% · Bottom Tier
#1 (best)#148 (worst)
#111Peer
#112Peer
#113This company
#114Peer
#115Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 31% negative

69%
positive
  • Positive69%
  • Neutral1%
  • Negative31%

Sentiment Balance

Covering October 2024 — 50 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 26% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.9%
Onboarding
13.8%
Response Speed
13.1%
Pricing
12.8%
Product Quality
11.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Customer Support, making up 8.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100
47/100
signal score
  • Built from a negative-review share of 35.0% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5
67.3%
4
6.5%
3
3.5%
2
3.2%
1
19.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 83.6% of reviews in the last three months were positive, compared with 79.5% in the three months before that.

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