Customereye

Signature Clinic

Healthcare & Medical • United Kingdomsignatureclinic.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

57/100
−24.7 vs. last month4.52 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#250of 615
Top 41% · Upper Half
#1 (best)#615 (worst)
#248Peer
#249Peer
#250This company
#251Peer
#252Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 11% negative

89%
positive
  • Positive89%
  • Neutral0%
  • Negative11%

Sentiment Balance

Covering November 2024 — 14 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.7%
Loyalty
18.7%
Product Quality
17.9%
Pricing
11.8%
Response Speed
8.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • •Built from a negative-review share of 10.3% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
84.8%
4★
2.3%
3★
1.3%
2★
2.8%
1★
8.7%

Based on 600 analyzed reviews. Sentiment is slipping: 55.6% of reviews in the last three months were positive, compared with 82.4% in the three months before that.

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