Based on public reviews and response behavior.
100 reviews over 649 days (about 4.7 per month). Busiest month: 10% of reviews. Languages: en 90%, de 8%, fr 1%.
General Retail & Marketplaces average: score 61.8, rating 4.18 stars, reply rate 35.2%, over 2,520 ranked companies · benchmark 9 Oct 2026
Score
46.5
Industry average 61.8
15.3 below average
Rating
3.92
Industry average 4.18
0.26 below average
Reply rate
—
Industry average 35.2%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
65% of reviews positive, 33% negative
Covering September 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,520 ranked companies in General Retail & Marketplaces (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.203 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.321). Review the worst months in the trend data to identify specific operational or product issues.
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