Moment

Tech & Electronics • United Statesshopmoment.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−18.8 vs. last month4.52 ★ average rating · 751 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#67of 127

Top 53% · Mid Pack

#1 (best)#127 (worst)

#65Peer

#66Peer

#67This company

#68Peer

#69Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral1%
Negative21%

Sentiment Balance

Covering July 2026 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 748 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.3%

Response Speed

13.5%

Product Quality

13.3%

Communication

12.6%

Loyalty

10.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100

15/100

signal score

•Built from a negative-review share of 20.8% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

80.4%

4★

6.4%

3★

4.5%

2★

1.7%

1★

6.9%

Based on 751 analyzed reviews. Sentiment is improving: 76.5% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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