Based on public reviews and response behavior.
100 reviews over 424 days (about 7.2 per month). Busiest month: 14% of reviews. Languages: en 100%.
General Retail & Marketplaces average: score 63.9, rating 4.24 stars, reply rate 36.3%, over 2,543 ranked companies · benchmark 2 Nov 2026
Score
37.9
Industry average 63.9
26.0 below average
Rating
1.35
Industry average 4.24
2.89 below average
Reply rate
—
Industry average 36.3%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
26% of reviews positive, 71% negative
Covering October 2026 — 14 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 64% negative and 7% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,543 ranked companies in General Retail & Marketplaces (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.347 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 37.9 sits in the bottom quarter of about 2,500 ranked General Retail & Marketplaces companies (25th percentile: 54, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
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