Customereye

Service Direct

Sales & Marketingservicedirect.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 478 days (about 6.4 per month). Busiest month: 25% of reviews. Languages: en 100%.

Overall Score

78/100
+25.0 vs. last month3.88 ★ average rating · 100 reviews
78/100 from 100 reviews over 12 months, moderate confidence.

Sales & Marketing average: score 66.9, rating 4.24 stars, reply rate 39.1%, over 219 ranked companies · benchmark 17 Oct 2026

Score

77.9

Industry average 66.9

11.0 above average

Rating

3.88

Industry average 4.24

0.36 below average

Reply rate

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Industry average 39.1%

not measured

Competitive Performance Rank

Among ranked Sales & Marketing companies

#53of 219 ranked in Sales & Marketing
Top 24% · Top Tierup 43 from last month
#1 (best)#219 (worst)
#51Peer
#52Peer
#53This company
#54Peer
#55Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

68% of reviews positive, 32% negative

68%
positive
  • Positive68%
  • Neutral0%
  • Negative32%

Sentiment Balance

Covering October 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Loyalty
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Pricing
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Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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