Customereye

Serta

Home & Livingserta.com

Review data last updated .

Based on public reviews and response behavior.

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199 reviews over 141 days (about 43 per month). Busiest month: 31% of reviews. Languages: en 99%, es 1%, nl 1%.

Overall Score

52/100
Short observation window (141 days)
−22.7 vs. last month3.75 ★ average rating · 199 reviews
52/100 from 199 reviews over 6 months, moderate confidence. trend not shown: window under six months.

Home & Living average: score 68.6, rating 4.49 stars, reply rate 44.3%, over 6,705 ranked companies · benchmark 23 Oct 2026

Score

52.3

Industry average 68.6

16.3 below average

Rating

3.75

Industry average 4.49

0.74 below average

Reply rate

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Industry average 44.3%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#5995of 6705 ranked in Home & Living
Top 89% · Bottom Tierup 1815 from last month
#1 (best)#6705 (worst)
#5993Peer
#5994Peer
#5995This company
#5996Peer
#5997Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

67% of reviews positive, 32% negative

67%
positive
  • Positive67%
  • Neutral2%
  • Negative32%

Sentiment Balance

Covering October 2026 — 12 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 50% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Based on 6 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Customer Support
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Loyalty
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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