Based on public reviews and response behavior.
Among fully-analyzed Food & Beverage companies
77% of reviews positive, 21% negative
Covering May 2020 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Showing 550 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2020.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Communication, making up 2.1% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 565 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.
