Customereye

Seek Capital

Professional Services • United Statesseekcapital.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
−16.3 vs. last month4.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#234of 517
Top 45% · Upper Half
#1 (best)#517 (worst)
#232Peer
#233Peer
#234This company
#235Peer
#236Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 9% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering August 2024 — 18 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
36.7%
Product Quality
21.2%
Onboarding
16.2%
Loyalty
8.3%
Response Speed
4.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • Built from a negative-review share of 26.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
93.3%
4
1.8%
3
0.8%
2
0.0%
1
4.0%

Based on 600 analyzed reviews. Sentiment is slipping: 91.4% of reviews in the last three months were positive, compared with 96.8% in the three months before that.

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